Accelerate Team Performance
Every team suffers from ‘process loss’ (performance loss) in their efforts to deliver results i.e. waste of time/effort, mistakes, unresolved issues, duplication, non-conformity, unavailability of members etc. Our Internet Operating Support System® enables your teams to measure their overall effectiveness (OEI%)? every quarter which pinpoints what is holding back or delaying performance. Team meetings are transformed as a result and become the catalysts for driving the changes where it’s needed. The upshot is proactive and timeous corrective action, which boosts performance.
The ability of a team to deliver the results they are accountable for, on a sustainable basis, is directly correlated with its level of effectiveness. Effectiveness is the consequence of applied learning. Our Internet Operating Support System® makes use of *Action Learning.
Use New High Tech to Build Team Success
*Action learning is brought about via the interface with the IOSS® and reinforced in the monthly team meetings. That is, team members are exposed to organisational and interpersonal issues, challenges and problems and proactively resolve and change them for the better. Action learning addresses the real issues and challenges of the tasks/projects at hand with the information and experiences captured on the IOSS. The value is self-development and organisational development as action changes both the outcomes of a project/task and the person acting on it.
Action learning is based on the premise that that there is no learning without action, and no action without learning.
8 Key performance areas accelerate team performance.
Goal Achievement – the process we use to achieving our goals, objectives and targets
Continuous Improvement – that which needs constant attention to ensure improvement
Teamwork Practices – how we work with each other as team members to execute tasks & projects
Resource Utilization- what resources can we use, internally & externally, to help us accomplish our tasks at hand
Skills Application – applying group skills in communication, solving problems, decision making, reaching consensus and dealing with conflict
Team Spirit – managing and maintain the spirit of the team in a positive way
Visible Leadership – learning how to lead and how to follow relating to the challenges and tasks facing the team
Customer Satisfaction – improving the delivery of service by getting direct feedback from the customer audience we serve as a team
Goal Achievement
Measurements of progress of team KPI?s and goals keep the focus of attention of team members consistently on what really is important and matters. It saves time, effort & money. Ownership of and commitment to team deliverables are fostered through integrated individual accountabilities and related key activities. The progress in delivering the business results is captured on the dashboard of our interactive Internet system. This gives everyone a ?line of sight? that stimulates personal motivation and passion to achieve more. It?s the collective force driving the team to deliver the business results it?s accountable for.
Continuous Improvement
Learning how to improve consistently what is important within a team will add value to the team?s customers. As a team, you either serve the customer or serve someone who is. The customer is the business. Customized key performance areas for customer satisfaction are measured every quarter based on direct feedback from internal & external customers of the team. The need to identify, measure and manage the key performance areas to improve continuously within a team and with other teams in the organization is essential for success. Our interactive Internet system enables a team to do just that.
Teamwork Practices
Learn to stop doing work that?s not important, learn to stop misperceiving your team?s identity, learn to stop interacting with the wrong people and learn to stop doing the wrong parts of your tasks. The formal structure of a team will determine the success or failure more than anything else. It clarifies and gains approval of why we are together; why am I here; who are you and why are you here; what are we supposed to do; how shall we do it; how are we doing and how can we improve? Our teamwork processes enable members to inculcate a business orientation all that fosters efficiencies and effectiveness.
Resource Utilisation
Becoming aware of and mobilizing all the internal and external interdependent resources of the team empowers the team to achieve more in less the time. Resources encompass time, information, technology, skills, experience, knowledge, innovation, manpower and customers.Put the right people in the right place doing the right thing at the right time means employing the R.E.L.A.Y team process. It guarantees success.
Skills Application
Action learning enables everyone to improve their level of competency by learning and applying better group skills like; decision-making, problem solving, communication, conflict resolution, cooperation, collaboration and leadership skills. Action learning addresses the real issues and challenges of the tasks/projects at hand. The monthly team meetings drive Action learning. That is, team members are exposed to organizational and interpersonal issues, challenges and problems and learn how to resolve and change them for the better. The value is self-development and organizational development as action changes both the outcomes of a task/project and the person acting on it.
Team Spirit
Trust is the basis for building a strong spirit in the team. The lack of it will destroy the team. It enables people to fuel their passion and activate their potential to do the very best they can. When people learn to feel good about themselves, they learn to feel good about others and how to feel good about their task. Giving each other support, recognition and encouragement foster positive motivation and inspires people to want to be the best they can. In the process people grow their own self-esteem in a positive and healthy way.
Visible Leadership
Learning how to lead is just as important as learning how to follow. Our processes make this possible by giving everyone the opportunity to activate and grow their leadership talent. Feedback from measuring the visibility of the leadership in the team puts it on the fast track of development. Members learn how to respond to people issues, how to respond to ideas for improvement, how to respond to performance problems and how to respond to their own conscience in leading others. Opportunities for personal growth and development are created through our leadership model that stimulates a sense of accomplishment.
Customer Satisfaction
The customer is the business. The team is either serving the customer directly or serving someone who is serving the customer. Customer service is a compound skill that is completely depended on effective teamwork. It?s the ultimate measure of success. Both internal and external customers give regular feedback on how satisfied they are with the services the team provides. The key service performance areas are customized to make them team specific and thus extremely valuable. Each measurement is compared with the previous one which ensures continuous improvement of the service delivery process.