What Sets Us Apart
Internet Operating Support System® (IOSS®)
We provide an Internet interactive system that facilitates & drives continuous improvement of the business performance & profit contribution of company teams.
The Bottom-line – Improve It Directly
Our Internet system enables us to link key and relevant soft skills for team effectiveness of team members with hard financial business accounting factors to improve team contribution to the bottom-line. This is accomplished through a specially designed financial model for corporate teams that is part of the IOSS®.
Sustainability of Performance
The IOSS® creates an operational infrastructure resulting in a conducive working framework for desired business results. This enables members to learn what they live and live what they learn in a team (action learning) as a result of the processes generated. The upshot is sustainability of team performance.
Reduce the Gap – Strategy & Performance
The Internet system continuously measure team specific and customized operational KPI’s that are in alignment with business strategy. This enables the implementation of corrective action to reduce the effectiveness gap between actual and expected team performance with targeted team incentives on our Internet system.
Customer Satisfaction – Sold on Service
Teams continuously improve customer satisfaction with regular and direct customized service delivery feedback from internal & external customers of the team via our Internet system. This is measured once every 3 months.
A ‘Line of Sight’ for Everyone – Team Performance Dashboard
The dashboard design is based on the principles of the balance score card. Consequently it provides real time measurements of the business performance of a team, the degree of learning in becoming more effective, the financial effects of team functioning and the degree of customer satisfaction. The team KPI’s are measured in terms of ‘actual’ & ‘projected’ performance that is updated on a monthly basis. In addition, the way a team learns to become more effective is assessed & measured using the ‘Gap Analysis’ methodology on a 3 monthly cycle. The metrics are customized to make the measurement data team specific for immediate corrective action where necessary.
Each team member receives automatic sms prompts and emails in the middle and at month end from the Internet system to keep their focus of attention on what matters and is important and in touch with their individual commitments as team members. This ensures that each member is contributing to the success of the team.