Our objective was to work closely together, thanks to Integro, we did just that.
Rassie van Jaarsveld
Measurements of progress of team KPI’s and goals keep the focus of attention of team members consistently on what really is important and matters. It saves time, effort & money.
Learning how to improve consistently what is important within a team will add value to the team’s customers. As a team, you either serve the customer or you serve someone who is.
Learn to stop doing work that’s not important, learn to stop misperceiving your team’s identity, learn to stop interacting with the wrong people and learn to stop doing the wrong parts of your tasks.
Becoming aware of and mobilizing all the internal and external interdependent resources of the team empowers the team to achieve more in less the time. Resources encompass time, information, technology, skills, experience, knowledge, innovation, manpower and customers.
Action learning enables everyone to improve their level of competency by learning and applying better group skills like; decision-making, problem solving, communication, conflict resolution, cooperation, collaboration and leadership skills. Action learning addresses the real issues.
Trust is the basis for building a strong spirit in the team. The lack of it will destroy the team. It enables people to fuel their passion and activate their potential to do the very best they can. When people learn to feel good about themselves, they feel good about others and they feel good about their task.
Learning how to lead is just as important as learning how to follow. Our processes make this possible by giving everyone the opportunity to activate and grow their leadership talent.
The customer is the business. The team is either serving the customer directly or serving someone who is serving the customer. Customer service is a compound skill that is completely depended on effective teamwork. It’s the ultimate measure of success.