Learning how to improve consistently what is important within a team will add value to the teams customers. As a team, you either serve the customer or serve someone who is. The customer is the business. Customized key performance areas for customer satisfaction are measured every quarter based on direct feedback from internal & external customers of the team. The need to identify, measure and manage the key performance areas to improve continuously within a team and with other teams in the organization is essential for success. Our interactive Internet system enables a team to do just that.